DPP Research Report - May 2026
AI has made it easier than ever to build. But it hasn't made it easier to decide what to build. Across roundtable sessions and 1-1 interviews, product leaders shared a consistent tension. This report explores what's changing, and what you can do about it.
"People are leading with efficiency. But product management is not all about being efficient. We're paid to deliver impact and deliver commercial outcomes." - Jonathan Pearson, B2B SaaS Product Leader
The cost of building has dropped, experimentation is faster, and failure is cheaper. But decision-making hasn't caught up.
It's no longer about delivery speed - it's about decision quality. Click each card to explore the full challenge.
Teams are moving faster than ever - but with less clarity on where they're going
AI is generating more ideas than teams can meaningfully evaluate
AI enables more people to build - but ownership of decisions is becoming unclear
If failure is cheaper, does getting it right upfront still matter?
Real perspectives from product leaders navigating this right now.
"Everyone else seems to have it figured out. But the reality is most teams are still working this out."
"The gift of the product owner role is to be sceptical of innovation as much as we are excited about it."
"The knowledge gap in AI is huge. I have been involved in AI for quite a while. I helped set up the Green Software Foundation's Green AI Committee. I've done quite a bit of work around it. And I'm still going, if I take my eye off the ball, I am adrift."
"Our eyes are very open to the fact that this could just end up being a way of building more wrong stuff faster."
"If product managers are any good, they'll go: what's the problem you're trying to solve? And then think about the technology."
"Everyone realised AI is a game changer and we've got to move quickly. It snowballed, but now we've reached a level where everyone's comfortable with how to incorporate AI into their workflows."
"What we've built isn't necessarily going to be fit for purpose for what our clients want two or three years down the road."
"For the first time in my 26-year career in technology, engineering is not the bottleneck. Design is."
Beyond the strategy and the frameworks, there's something more human going on. Product leaders are feeling it - even if they're not always saying it out loud.
"Everyone else seems to have it figured out."
The reality? Most teams are still working this out. The confident LinkedIn posts and the AI success stories don't reflect what's actually happening in most organisations day to day.
There's a quiet burnout happening - not from overwork, but from the pressure of constant positive narratives about AI whilst feeling genuinely lost about what to do with it. If that resonates, you're not alone.
Set the destination clearly. The path to get there can zigzag - experimental, even chaotic. But you need to know where you're heading. How to do that? Here's what's working.
The teams navigating this well aren't just moving faster - they're investing more in understanding the problem before committing to build. It's not about slowing down. It's about creating clarity before you commit.
CAP used AI to help vulnerable customers submit financial evidence more easily. The breakthrough came from starting with the human problem - a stressful, complex process for people already in difficulty - rather than the technology. AI became the tool that made a hard human experience simpler.
Winmau built the world's first AI darts referee - not because AI was on the roadmap, but to solve a genuine problem. When two players disagree on a score, the AI analyses the camera footage and makes the call. The problem existed for years. AI finally made it solvable.
A roadside assistance company built an AI that handles emergency calls. When a woman broke down alone at night, the AI recognised she was speaking English as a second language and automatically switched to her first language. It diagnosed the problem, called a local garage, tracked the recovery vehicle, and gave her live updates - all while keeping her calm throughout the call.
The AI wasn't replacing human care. It was removing the friction and prioritising what the person really needed.
AI has delivered real gains in engineering - accelerating delivery, reducing repetitive work, and speeding up prototyping. But the win isn't just faster output. It's the capacity that gets freed up. The question is whether teams are redirecting that capacity towards better thinking, or just filling it with more building.
AI has the bandwidth to capture everything - every signal, every nuance, every detail a human under time pressure might miss. The value isn't just in processing data after the fact. It's AI alongside you in the moment, surfacing what matters so you can act on it.
Define your business goal, product vision, and what success looks like. Add business success metrics and values. Be clear on what you won't compromise on - that clarity becomes the reason to say no.
Use the capacity AI frees up for problem definition, discovery, design thinking, and talking to customers. Before you build, ask: do you have enough research and design thinking to feed confidently into development?
Decide how you evaluate ideas, who owns decisions, and how you measure outcomes. Run an audit of the last 3 things you released - who was accountable, and what was the result?
Does agile still serve you? With more people building more things, you need visibility of what's happening. Transparent workflows and regular show and tells keep teams coherent and accountable.
Give teams the right tools, paid access, and clear guidance on data and security. Define ownership of what's being built with AI. Don't expect overnight expertise without the right support.
This applies to your team and your customers. AI should support better decisions - surfacing the right information at the right moment so the human in the room can act on it. The judgement stays with the person. The AI just makes sure they have what they need.
We'd love to hear what resonated, what didn't, and what you want to hear about next.
Something land differently for you? Tell us what you think - we read everything.
Pick the topics that matter most to you right now.
The risk for product teams is no longer moving too slowly. It's moving quickly, without knowing if they're heading in the right direction.
We help B2B product teams bring clarity to what they're building through user research, product thinking, and design. If your team is moving fast but struggling with clarity, it might be time to pause and realign.