DPP Research Report - May 2026

How do we ensure AI helps teams better solve problems, rather than just build solutions faster?

AI has made it easier than ever to build. But it hasn't made it easier to decide what to build. Across roundtable sessions and 1-1 interviews, product leaders shared a consistent tension. This report explores what's changing, and what you can do about it.

AI Product Strategy Decision Making
Based onRoundtables & 1-1 interviews
AudienceB2B Product Leaders
PublishedMay 2026
Read time15 min
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"People are leading with efficiency. But product management is not all about being efficient. We're paid to deliver impact and deliver commercial outcomes." - Jonathan Pearson, B2B SaaS Product Leader
The core tension

More is being built. Less is landing.

The cost of building has dropped, experimentation is faster, and failure is cheaper. But decision-making hasn't caught up.

What's happening
  • More solutions are being created
  • More insight is being generated
  • More people are able to build
  • Experimentation is cheaper and faster
The consequences
  • Prioritisation is harder
  • Team alignment is weaker
  • Ownership is less clear
  • Direction gets lost in the noise
Honest reflection
How consistent is your team at defining the problem clearly, before starting to build?
Submit to see how you compare to other product leaders.
1 - Never 5 - Always
3
Sometimes - we could be more consistent
How other product leaders answered
NeverAlways
You
Most common
12345
0 product leaders answered
Four critical issues

The challenges have shifted.

It's no longer about delivery speed - it's about decision quality. Click each card to explore the full challenge.

🧭
Challenge 01

Speed over direction

Teams are moving faster than ever - but with less clarity on where they're going

Read more

AI has fundamentally changed how quickly teams can build. Features that once took weeks can now be prototyped and shipped in days. But in this shift, something is being lost. There is less emphasis on the strategic direction - less clarity on the problem being solved, the ROI, and why it actually matters. Teams are increasingly focused on execution, the how rather than the why. People are very quickly heading off in different directions, fast.

"If you're developing lots of things fast in the wrong direction, you end up a long way off course."

- Roundtable discussion, March 2025

"What AI is quite good at is replacing a really bad process with AI. So now you've just got a very fast bad process."

- Michael Moulsdale, Head of AI Products, Mitie

"Our eyes are very open to the fact that this could just end up being a way of building more wrong stuff faster."

- Tom Dolan, Head of Product, Which?
Future impact

This isn't just a short-term risk. AI is changing what customers will expect, what businesses will need, and what good products look like in the near future. Product teams cannot rely on small iterative improvements alone. They need to re-engage with strategy, understand where customer needs are heading, and make bigger moves that keep pace with the shift. Teams that only focus on short-term iteration risk being left behind entirely.

"I think there's a bigger, potentially more existential threat to companies. What we've built isn't necessarily going to be fit for purpose for what our clients, customers and users want two or three years down the road."

- Jonathan Pearson, B2B SaaS Product Leader
Finding your guardrails

Direction doesn't always come from broad mission statements. In some organisations, clarity comes from being explicit about what will not be compromised - a set of values and design principles that act as guardrails.

"What has been more helpful for us, especially in the innovation space, is not the purpose but a clear set of values and design principles. We have a strong organisational commitment to face-to-face financial advice. That acts as a clear guardrail. So when we explore things like AI, the focus is never on replacing human interaction - but on removing the drudgery that makes those interactions harder to deliver well."

- Edward Parker, Head of Product Innovation, CAP

"If you have a clear vision and you're aligned on that with leadership, that's always the reason to say no to something. It might make it even more important to have that vision clear and aligned - because that's the easiest way to stay on track."

- Nick Kenn, Product Coach & CPO, Winmau Dartboard Company
The opposing view

If teams can build and test quickly, perhaps direction matters less upfront. You can launch, learn, and adjust as you go.

But without a clear direction, what does your company stand for? If you just react rather than lead based on strategy, you'll find yourself chasing signals instead of making impactful change.

So what?

Speed doesn't remove the need for direction - it makes it more important. The faster teams move, the more critical it becomes to anchor that movement in a clearly defined problem, a shared understanding of outcomes, and a long-term view of where your business is heading.

🔊
Challenge 02

More noise, less discipline

AI is generating more ideas than teams can meaningfully evaluate

Read more

More people can now generate ideas and build solutions - the barrier to entry is lower than ever. Experimentation is more accessible. So we're finding more ideas entering the system and more things being built.

"Everyone's experimenting... and it's cheap, so it's happening everywhere."

- Roundtable discussion, March 2025

In a market saturated with AI promises, product teams play a critical balancing role: staying curious enough to explore new possibilities, while remaining disciplined enough to challenge whether those solutions solve meaningful problems.

"Just because AI can create something doesn't mean it should. The gift of the product owner role is to be sceptical of innovation as much as we are excited about innovation."

- Edward Parker, Head of Product Innovation, CAP

"AI is great at doing solutions, and there are far too many solutions. As a product leader you then need to choose which solutions matter. Hackathons can vibe code solutions faster and faster - and that works really well if you know what your problems are."

- Roundtable discussion, March 2025
Staying disciplined

This abundance of ideas creates a new problem. When everything is possible, it becomes harder to determine what actually matters. At the same time, more people across the organisation can now mock up something shiny and get a stakeholder excited - and distracted - by it.

"People with lots of influence in the business and who make things happen, aren't following the prioritisation process."

- Roundtable discussion, March 2025

"There's a risk that because AI is fun and interesting, you take your eye off the ball on other things you should be spending time on. Sitting and talking to an LLM and building a fun dashboard is really interesting - but you have to ask whether that's the best use of your time."

- Ashara Taylor, Chief Product Officer, Progress Teaching
Prioritisation is changing

With more being built, the systems teams use to decide what to work on are under strain. Old scoring models built around impact and feasibility no longer feel adequate when the cost and speed of building has changed so dramatically.

"In the new world we're going to have to come up with a new scoring system which won't be on impact and feasibility. I think it will just be on desirability - how meaningful that thing is, and how much brain power needs to go behind it."

- Marilyn Barnett, Head of Product, Alliants

AI has made it easier than ever to show a stakeholder something that looks finished. But a polished front end can create a false sense of progress. Stakeholders excited by what they see may not yet appreciate how much work still lies beneath the surface.

"AI has democratised what people can dream up and show. Someone can just go to an LLM and say, build me this thing. What you get is a front end - but it might not have considered how it integrates with the existing product, the data model underneath, how much it would cost, or if customers even want it."

- Ashara Taylor, Chief Product Officer, Progress Teaching
The opposing view

More ideas increase the likelihood of finding breakthrough opportunities. A wider pool of solutions can drive innovation and uncover unexpected value.

But imagine if everyone was focused on the same problem? If we're all exploring ideas to solve the same problem - then we're onto a winner. You need strong filtering first. Then the abundance of ideas can create better outcomes.

So what?

Scarcity has shifted. It's no longer about a lack of ideas - it's a lack of focus. The role of product is increasingly about deciding what not to do, and filtering signal from noise. In a world of infinite possibilities, clarity - and a disciplined approach to prioritisation - becomes the constraint.

⚖️
Challenge 03

Autonomy without governance

AI enables more people to build - but ownership of decisions is becoming unclear

Read more

Two issues are at play as AI becomes more embedded in how teams work.

Issue 1 - Offloading to AI

As more decisions get delegated to AI agents, the organisation's reputation is increasingly on the line. Offloading the solution to AI means trusting your business - and your customers - to a system whose outputs you may not fully understand or control.

"Offloading to AI creates an accountability and quality vacuum."

- Roundtable discussion, March 2025

This becomes especially important in regulated sectors like financial services, where AI may directly influence customer outcomes.

"The AI driven advice is still very much experimental across the whole sector in debt advice and financial services. Who makes decisions and who's responsible for things has been a bit of a concern."

- Edward Parker, Head of Product Innovation, CAP

Where AI shapes high-stakes decisions, accountability cannot be ambiguous. And most organisations haven't yet built the foundations to handle it.

"You need the right environment. Where's your data environment? Do you have a central team that's built a mechanism to take advantage of AI? Do you have a mechanism that people can submit requests to? That all takes time - and it needs to be done to get rid of the noise."

- Michael Moulsdale, Head of AI Products, Mitie

"A lack of understanding about what AI is, combined with the hype, combined with the pressure that if you're not on it you're going to be left behind - that is a really ripe environment for people throwing governance to the wayside. And that's dangerous."

- Ashara Taylor, Chief Product Officer, Progress Teaching

Across organisations, people are quietly reshaping how they work - adopting new tools, automating tasks, changing workflows. On the surface, this looks like progress. But beneath it, issues can form unnoticed: processes that bypass controls, costs that accumulate without visibility, and decisions being made without the right oversight. The efficiency gains are real, but so are the risks building up underneath.

"We've moved from 'Bob's got a spreadsheet' to 'Bob's got an agent'. Who's maintaining that agent? Who's made sure it has the right guardrails? And when Bob goes on holiday, what happens? There'll be hundreds, even thousands of agents popping up - and how much are those agents costing the company? It's a bigger problem than Bob's got a spreadsheet."

- Michael Moulsdale, Head of AI Products, Mitie
Issue 2 - Blurred roles and responsibilities

More people - including those well beyond the product team - now have the ability to prototype ideas and demonstrate solutions. This increases autonomy, but introduces a real challenge around accountability and ownership.

The boundaries within product teams themselves are shifting too. Product managers are designing prototypes. Designers are writing code. Engineers are making product decisions. AI has lowered the barrier to entry for all of these disciplines - which is exciting, but it also means the lines of ownership are blurring at exactly the moment when clarity matters most.

Traditional processes are being bypassed and decision-making becomes more distributed - but not always more structured. And when changes land in the product, cascading questions follow: how does this affect the marketing strategy? How do we communicate from product to marketing to sales?

And it's not just agents - visibility of what's actually being built is becoming its own governance problem.

"How do we get visibility of the work coming in? How do we incorporate the intake process we've got with the new process we now need? Is there a visual board everyone can check? There are 100 pull requests coming through a day - unless I click into every single one, it's impossible to keep an eye on it all. There needs to be a way to surface a summary of what's in each of those."

- Marilyn Barnett, Head of Product, Alliants

"Where's the control?"

- Roundtable discussion, March 2025
The opposing view

Decentralisation increases speed and innovation. Giving more people the ability to build can unlock creativity and reduce bottlenecks.

But without clear ownership, this creates inconsistency. Someone still needs to connect context, intent, and execution - and ensure what gets built is actually right for the business and the customer.

So what?

Autonomy without accountability leads to risk. The role of product is evolving - from managing delivery to orchestrating systems, owning decisions, and managing risk. There is a growing need for clear ownership, strong decision frameworks, and people who can connect context, intent, and execution. AI may change how products are built. But accountability for what gets built - and why - remains human.

🏃
Challenge 04

Faster learning, or faster mistakes?

If failure is cheaper, does getting it right upfront still matter?

Read more

One of the most interesting debates raised was this: if I can build and experiment really fast, fail really fast, and correct it fast - then why does getting it right upfront even matter?

"You don't have to care about building the right thing to begin with."

- Roundtable discussion, March 2025
The hidden compounding cost

The cost of failure is considerably less. Teams might spend more time seeing how an idea performs in the market rather than agonising over it upfront. But there's a hidden cost that compounds over time.

"It's then an exponential problem... you create exponentially more work downstream."

- Roundtable discussion, March 2025

Faster experimentation doesn't remove problems - it delays them. Without strong thinking upfront, teams risk:

  • Scaling poor ideas before they're validated
  • Increasing product complexity with every iteration
  • Creating long-term product debt that slows everything down

"My prediction is we're going to see lots more features where it's easier to test in production - but we're going to have to be more deliberate about turning stuff off, because otherwise it's just confusing."

- Tom Dolan, Head of Product, Which?
What about the user?

Here's the real opportunity being missed. If the time to build is accelerated and cheaper, that creates more space to spend on what actually matters: understanding the user need, validating the business need, and making sure you're solving a problem worth solving. It's outcomes over outputs. But right now, teams are so focused on efficiency gains that customer needs aren't the focus.

"Customer problems are getting less attention than they should."

- Roundtable discussion, March 2025

"I don't think it's sensible to be building AI features just because AI is available. Is it going to improve the customer's experience? Yes or no? That's the primary question. Can we enhance that with AI is the secondary question."

- Nick Kenn, Product Coach & CPO, Winmau Dartboard Company
The opposing view

Testing in market is more effective than overthinking upfront. Real data beats assumptions every time.

But there's a difference between deliberate experimentation and undisciplined shipping. The goal isn't to skip discovery - it's to do better discovery, faster. Speed should create more space for thinking, not less.

So what?

Speed should enable learning - not replace thinking. The opportunity isn't to skip discovery. It's to do better discovery, faster. Use the time AI saves you on delivery to invest more deeply in the problem space - before you commit to building.

Your perspective
Which of these challenges resonates most with your team right now?
Vote to see how other product leaders answered.
🧭 Speed over direction - we're moving but not sure where
🔊 More noise, less discipline - too many ideas, not enough filter
⚖️ Autonomy without governance - unclear who decides what
🏃 Faster learning or faster mistakes - shipping before thinking
0 product leaders have answered
Voices from the field

Real perspectives from product leaders navigating this right now.

"Everyone else seems to have it figured out. But the reality is most teams are still working this out."

"The gift of the product owner role is to be sceptical of innovation as much as we are excited about it."

"The knowledge gap in AI is huge. I have been involved in AI for quite a while. I helped set up the Green Software Foundation's Green AI Committee. I've done quite a bit of work around it. And I'm still going, if I take my eye off the ball, I am adrift."

"Our eyes are very open to the fact that this could just end up being a way of building more wrong stuff faster."

"If product managers are any good, they'll go: what's the problem you're trying to solve? And then think about the technology."

"Everyone realised AI is a game changer and we've got to move quickly. It snowballed, but now we've reached a level where everyone's comfortable with how to incorporate AI into their workflows."

"What we've built isn't necessarily going to be fit for purpose for what our clients want two or three years down the road."

"For the first time in my 26-year career in technology, engineering is not the bottleneck. Design is."

The human reality

This shift isn't just theoretical. It's showing up every day.

Beyond the strategy and the frameworks, there's something more human going on. Product leaders are feeling it - even if they're not always saying it out loud.

How teams are describing it
  • 😓 Leaders feel like they're losing control of what's being built
  • 🌀 Teams are busy - but not always aligned on what matters
  • 🤯 Decision-making feels harder, not easier
  • 📣 Managing a constant stream of ideas from every direction
  • 🤹 Balancing excited stakeholders with very limited focus
  • 🧭 Trying to hold direction while everything speeds up around them
The perception gap

"Everyone else seems to have it figured out."

The reality? Most teams are still working this out. The confident LinkedIn posts and the AI success stories don't reflect what's actually happening in most organisations day to day.

There's a quiet burnout happening - not from overwork, but from the pressure of constant positive narratives about AI whilst feeling genuinely lost about what to do with it. If that resonates, you're not alone.

Be honest
Pick up to 3 words that describe how you're feeling about AI and your product team right now.
Select your words to see what resonates most across the community.
Finding it hard Feeling good
Finding it hard
Feeling good
Select up to 3
What's working

Know where you're going. Then move fast.

Set the destination clearly. The path to get there can zigzag - experimental, even chaotic. But you need to know where you're heading. How to do that? Here's what's working.

ANow
The path can zigzag
BGoal
What works 01

Invest in understanding the problem

The teams navigating this well aren't just moving faster - they're investing more in understanding the problem before committing to build. It's not about slowing down. It's about creating clarity before you commit.

  • Speaking to users earlier and more often
  • Testing ideas before building them
  • Using design to explore and validate decisions
The challenge
"We can't just use AI because people want it or are expecting it. We have to do it because it is of value beyond the buzz. AI is so exciting that it's tempting to go away from the evidence. But let's get the validation that we're solving a real problem here. What does the evidence say?"
- Ashara Taylor, Chief Product Officer, Progress Teaching
In the real world - CAP
"We have been able to explore genuine opportunities that solve the problem." - Edward Parker, Head of Product Innovation, CAP
In the real world - Winmau
"Whether you brand it as AI or just call it a referee, that's beside the point. Is it going to improve the customer's experience?" - Nick Kenn, Product Coach & CPO, Winmau Dartboard Company
In the real world - Roadside assistance
"Are we using AI to provide a better service? If what we're trying to do is offer better service, then that's the key selling point." - Michael Moulsdale, Head of AI Products, Mitie
What works 02

Use automation to buy back thinking time

AI has delivered real gains in engineering - accelerating delivery, reducing repetitive work, and speeding up prototyping. But the win isn't just faster output. It's the capacity that gets freed up. The question is whether teams are redirecting that capacity towards better thinking, or just filling it with more building.

  • Automating pipelines and repetitive engineering tasks
  • Using live mockups in research sessions
  • Testing and validating problems with users in real time
The question to ask
"If the process of creating reliable code gets easier, how do we move more energy into problem framing? Where does that give us capacity to actually think about the problems?"
- Tom Dolan, Head of Product, Which?
In the real world
AI-assisted engineering has changed the entire resourcing model. Where teams had one designer to six engineers, we are now looking at a more even balance between design and engineering. Engineering is no longer the bottleneck. There is now more demand for product thinking, design, and problem framing as there is more engineering capacity to bring the ideas to life.
"For the first time in my 26-year career in technology, engineering is not the bottleneck. Design is." - Nick Kenn, Product Coach & CPO, Winmau Dartboard Company
In the real world
Most teams have been focused on optimising their workflows and delivery pipelines. The automation has been working with results in efficiency gains. Now it's time to turn the focus to strategic thinking and making sure what's being built actually connects to business strategy.
"At the moment we're focusing on the delivery side: how do we create the best, most automated pipeline of work? But now I need to focus left - are we solving the right problems?" - Marilyn Barnett, Head of Product, Alliants
What works 03

Turn insight into decisions

AI has the bandwidth to capture everything - every signal, every nuance, every detail a human under time pressure might miss. The value isn't just in processing data after the fact. It's AI alongside you in the moment, surfacing what matters so you can act on it.

  • AI in conversations to capture what gets missed
  • Analysing transcripts and consolidating feedback at scale
  • Re-evaluating old problems - some that felt impossible are now solvable
The principle
AI surfaces the signal. It notices the things you didn't have capacity to notice. But the decision about what matters, what to build, and what to stop - that's still yours.
"AI isn't replacing human judgement, it's augmenting it." - Michael Moulsdale, Head of AI Products, Mitie
In the real world - healthcare
A GP has 15 minutes to decide if you have a headache or cancer. They're doing their best - but under that pressure, nuances get lost. With AI listening alongside them, it can flag at the end: "don't forget about these things" - picking up what the patient didn't quite say, or the detail that got lost. It's not replacing the doctor. It's like having someone take notes in a meeting - a second presence with the bandwidth to catch everything.
In the real world - Progress Teaching
Progress Teaching built an AI report synthesising data for school and trust leaders. When they found it surfacing noise over genuine insight, they redesigned it: AI structures the information, the human with domain expertise makes the decisions.
"We want to make sure that a person in a room with domain expertise is the one who takes the decisions. What AI helps with is structuring the information - helping them synthesise it far more quickly." - Ashara Taylor, CPO, Progress Teaching
Where do we go from here

Six things product teams can do now.

01

Define your direction

Define your business goal, product vision, and what success looks like. Add business success metrics and values. Be clear on what you won't compromise on - that clarity becomes the reason to say no.

Try this Write your product vision in one sentence. Define three success metrics. List three things your team won't do, no matter how exciting they look.
02

Reinvest time saved into understanding customers

Use the capacity AI frees up for problem definition, discovery, design thinking, and talking to customers. Before you build, ask: do you have enough research and design thinking to feed confidently into development?

Try this Map your last sprint. How much time went into building versus understanding the problem? Is the balance right?
03

Build a framework for ideas, decisions and accountability

Decide how you evaluate ideas, who owns decisions, and how you measure outcomes. Run an audit of the last 3 things you released - who was accountable, and what was the result?

Try this Review your prioritisation framework. Should desirability - how meaningful something is - carry more weight than feasibility now that building is cheaper?
04

Adapt your ways of working

Does agile still serve you? With more people building more things, you need visibility of what's happening. Transparent workflows and regular show and tells keep teams coherent and accountable.

Try this Would Kanban give you more focus and less context switching than sprints right now?
05

Create safe structures for AI exploration

Give teams the right tools, paid access, and clear guidance on data and security. Define ownership of what's being built with AI. Don't expect overnight expertise without the right support.

Try this Audit what AI tools your team is using - officially and unofficially. Are there gaps in access or data ownership?
06

Use AI to augment decisions - not make them

This applies to your team and your customers. AI should support better decisions - surfacing the right information at the right moment so the human in the room can act on it. The judgement stays with the person. The AI just makes sure they have what they need.

Try this For each AI feature or workflow, ask: who is making the final call here? If the answer is unclear, the design isn't done yet.
Your next step
Which of these will you focus on first?
Pick the one that feels most urgent for your team right now.
1 Define our direction clearly
2 Reinvest time into understanding customers
3 Build a framework for ideas and decisions
4 Adapt our ways of working
5 Create safe structures for AI exploration
6 Use AI to augment decisions, not make them
Your turn

What do you think?

We'd love to hear what resonated, what didn't, and what you want to hear about next.

Final word

AI hasn't removed uncertainty. It's compressed it.

The risk for product teams is no longer moving too slowly. It's moving quickly, without knowing if they're heading in the right direction.

"The teams that succeed won't be the fastest. They'll be the ones who can move quickly - with clarity, discipline, and intent."

We help teams figure out what's worth building before they build it.

We help B2B product teams bring clarity to what they're building through user research, product thinking, and design. If your team is moving fast but struggling with clarity, it might be time to pause and realign.

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